Below is a draft for your privacy page. Replace the bracketed details and confirm the descriptions match your actual practices before publishing, particularly identity verification, advertising cookies, and information sharing. I’ve included the contact details listed on your website. Telus Store - Future Gen Communication

Privacy Policy

FutureGen Communication
Last updated: [sept 4,2026]

FutureGen Communication (“FutureGen,” “we,” “our,” or “us”), operated by 1182326 BC Ltd respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, submit an enquiry, communicate with us, or purchase services through us.

We handle personal information in accordance with applicable Canadian privacy laws, including British Columbia’s Personal Information Protection Act and the federal Personal Information Protection and Electronic Documents Act, where applicable.

1. Information We Collect

Depending on how you interact with us, we may collect:

• Contact information: Your name, telephone number, email address, and service or mailing address.

• Enquiry information: Services you are interested in, preferred plans, installation requirements, and information you provide when requesting a quote.

• Communication records: Messages, emails, chat conversations, attachments, and notes relating to your enquiry or customer service request.

• Order and account information: Information needed to process an application, arrange installation, activate services, or assist with an existing account.

• Identity-verification information: Identification details and verification results when reasonably necessary to confirm your identity, prevent fraud, or complete a service application.

• Website information: Your IP address, browser and device information, pages visited, and interactions with our website.

• Consent preferences: Records of your communication preferences, consent, and unsubscribe requests.

We collect information directly from you and, where authorized, through TELUS, service providers, or platforms where you submit an enquiry, such as Facebook or Instagram lead forms.

2. How We Use Your Information

We use personal information to:

• Respond to enquiries and provide quotes.

• Check service availability at your address.

• Recommend products and services based on your stated needs.

• Process applications, orders, installations, and service activations.

• Verify identity and help prevent fraud.

• Provide customer support and manage follow-up communications.

• Send promotional offers where we have your consent or another lawful basis.

• Operate our website, assess advertising performance, and resolve technical issues.

• Maintain business records and meet legal obligations.

We limit collection, use, and disclosure to information reasonably necessary for the identified purposes.

3. Consent and Your Choices

We explain why we need your information when we collect it and obtain consent where required.

When you request a quote or ask us to contact you, we use the information you provide to respond to that request. Submitting an enquiry does not automatically enrol you in ongoing promotional communications.

You may withdraw consent to optional uses of your information by contacting us. Legal or contractual restrictions may apply, and withdrawing consent to information necessary for a service may affect our ability to provide it. We will explain any relevant consequences.

4. Calls, Text Messages, Email, and Online Messaging

We may communicate with you by telephone, SMS/MMS, email, or messaging platforms to respond to your enquiry, provide requested information, arrange appointments, or support an order.

We send promotional electronic messages only where permitted by applicable law. Message frequency varies, and your mobile carrier’s standard message and data charges may apply.

You can stop promotional communications by:

• Replying STOP to a promotional text message.

• Using the unsubscribe link in a promotional email.

• Asking us to stop promotional messages through the messaging platform.

• Contacting us using the details below.

We process unsubscribe requests promptly and within applicable legal deadlines. Opting out of marketing does not prevent necessary, non-promotional communications about an active order or service, where permitted by law.

We do not sell or rent your personal information. We do not share your mobile number or text-message opt-in consent with third parties or affiliates for their own marketing purposes. We may provide necessary information to providers that deliver communications on our behalf and to TELUS to fulfil services you request.

5. When We Share Information

We may share relevant personal information with:

• TELUS: To check availability, prepare or process service applications, activate services, and support your requested products.

• Service providers: Companies that help us with website hosting, customer relationship management, communications, identity verification, technical support, and data storage.

• Professional advisers or public authorities: Where reasonably necessary and permitted or required by law.

Providers handling information on our behalf are required to protect it and use it only for authorized purposes.

TELUS handles information it receives under its own privacy practices. You can review the TELUS Privacy Commitment.

6. Identity Verification

Some applications require identity verification. Where applicable, we may direct you to a third-party verification service.

Before you begin, the verification process will identify the provider and explain the information required, its purpose, and the applicable privacy notice. If verification involves an identity-document image, selfie, or biometric processing, the relevant notice and any required consent will be provided before collection.

Please use the designated verification process and avoid sending sensitive identification or financial information through general enquiry forms or ordinary messages.

7. Cookies, Analytics, and Advertising

Our website may use cookies and similar technologies to operate website features, understand visitor activity, and measure advertising performance.

If advertising tools such as the Meta Pixel are enabled, those tools may collect device identifiers and information about your website activity to measure campaigns or personalize advertising, subject to applicable consent requirements.

You can manage cookies through your browser and any cookie controls provided on our website. Blocking certain cookies may affect website functionality. Participating platforms may also offer advertising preferences through their account settings.

8. Automated Assistance

We may use automated tools, including AI-assisted messaging, to respond to enquiries, organize conversations, recommend relevant services, and support follow-ups.

These tools may process the information you provide and relevant conversation history. You may request assistance from a team member.

9. Storage, Security, and Retention

We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information. Access is limited to people and providers who need it for authorized purposes. No transmission or storage system is completely secure.

Information may be stored or processed outside your province or Canada by our service providers. In those locations, it may be subject to local laws and lawful access by public authorities. You may contact us for more information about our processing arrangements.

We retain information only as long as reasonably necessary for the purposes described in this policy and applicable legal requirements. When it is no longer required, we securely delete, destroy, or anonymize it. We may retain limited suppression records to respect unsubscribe requests.

10. Access, Corrections, and Privacy Concerns

You may contact us to request access to your personal information, ask for corrections, withdraw consent, or raise a privacy concern.

We may need to verify your identity before responding. We will respond within applicable legal timelines and explain any lawful limitations on your request. You may also ask us to delete information we no longer need, subject to retention requirements.

If your concern remains unresolved, you may contact the Office of the Information and Privacy Commissioner for British Columbia or the Office of the Privacy Commissioner of Canada, as appropriate.

11. Updates to This Policy

We may update this policy to reflect changes to our practices or legal requirements. The revised version will appear on this page with an updated date. Where required, we will notify you of material changes and obtain consent before using information for new purposes.

12. Contact Us

For privacy questions, requests, or complaints, please contact:

FutureGen Communication — Attention: Privacy Officer
Email: info@futuregencommunication.com
Telephone: 604-596-9685
Mailing address: 358B-8158 128 St Surrey BC Canada V3W1R1
Website: www.futuregencommunication.com

Please include “Privacy Request” in your email subject line.

Before publishing: Your enquiry forms and messaging systems must also provide the appropriate consent choices and working unsubscribe options; the privacy page alone does not obtain marketing consent. priv.gc.ca